Man with Van Nine Elms Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Nine Elms provides removal, transport and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Man with Van Nine Elms, providing removal, transport and related services in the UK.
1.2 "Customer" or "you" means the person, firm or business booking or using the services of the Company.
1.3 "Services" means any removal, man and van, transport, loading, unloading, packing, unpacking, or related services provided by the Company.
1.4 "Personnel" means employees, contractors, drivers and porters engaged by the Company to perform the Services.
1.5 "Goods" means the items, belongings or materials transported or handled by the Company under these Terms and Conditions.
1.6 "Job" or "Booking" means any individual engagement of the Services agreed between the Customer and the Company.
2. Scope of Services
2.1 The Company provides man and van and removal services, including local and regional moves, furniture transport, small office moves and related services, primarily within Nine Elms and surrounding UK areas.
2.2 The exact scope of the Services, including the number of movers, size of vehicle, date, time, addresses, and any additional services, will be agreed at the time of booking and confirmed by the Company.
2.3 The Company reserves the right to refuse to carry or handle any Goods which are unsafe, illegal, hazardous, or otherwise unsuitable for transport.
3. Booking Process
3.1 Bookings may be made by the Customer through the channels made available by the Company from time to time, such as online booking forms or written confirmation methods.
3.2 When making a booking, the Customer must provide accurate and complete information, including:
(a) collection and delivery addresses;
(b) access details, such as floor level, lifts, parking restrictions, and distance to the property;
(c) a clear and honest description of the Goods and their approximate volume or number;
(d) any special handling requirements, such as fragile, heavy or bulky items;
(e) preferred date and time window for the Job.
3.3 Any quote provided by the Company is based on the information supplied by the Customer at the time of enquiry. The Company reserves the right to amend the quote or invoice additional charges if the information provided was incomplete, inaccurate, or changed prior to or during the Job.
3.4 A booking is only confirmed when the Company explicitly accepts the Job and, where required, receives any deposit or prepayment specified by the Company.
3.5 The Customer is responsible for obtaining all necessary permissions, permits and parking arrangements at both collection and delivery locations. Any fines, penalties or additional costs incurred due to insufficient parking or access may be charged to the Customer.
4. Pricing and Payments
4.1 The Company may charge on an hourly rate basis, a fixed price, or a combination, as advised at the time of booking.
4.2 Hourly rate Jobs are charged from the time the vehicle and Personnel arrive at the agreed collection point, or from the scheduled start time if earlier arrival was specifically requested and agreed, until the completion of the Job or the return of the vehicle to a reasonable distance from the final drop-off address, as described in the quote.
4.3 Fixed price Jobs are based on the agreed information at the time of booking. Any substantial deviations, such as additional stops, extra Goods, delays caused by the Customer, or restricted access, may result in additional charges calculated at the applicable hourly rate or as agreed.
4.4 The Company will inform the Customer of accepted payment methods and any applicable surcharges at the time of booking. Payment methods may include card payments, bank transfers, or other cashless methods.
4.5 Unless otherwise agreed in writing, payment is due immediately upon completion of the Job or in accordance with any prepayment requirement stated by the Company. The Company reserves the right to require full or partial payment in advance.
4.6 If payment is not made on the agreed date, the Company may charge reasonable late payment fees and interest in line with applicable UK law. The Company may also suspend further services until outstanding amounts are settled in full.
5. Cancellations and Changes
5.1 The Customer may cancel or reschedule a booking by providing notice to the Company. The applicable notice period and any refund or charge will depend on the timing of the cancellation relative to the scheduled start time.
5.2 If the Customer cancels more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred to a new date at the Company’s discretion, less any reasonable administrative costs.
5.3 If the Customer cancels within 24 to 48 hours of the scheduled start time, the Company reserves the right to retain all or part of any deposit and may charge a cancellation fee up to a reasonable proportion of the quoted Job value.
5.4 If the Customer cancels within 24 hours of the scheduled start time, or fails to be present or contactable at the agreed time and location, the Company may charge up to the full quoted amount to cover lost time and costs.
5.5 Any request by the Customer to change the date, time, or scope of the Job is subject to availability and may result in a revised quote. The Company is not obliged to accept any requested changes but will act reasonably to accommodate them where possible.
6. Customer Obligations
6.1 The Customer must ensure that the premises at both collection and delivery locations are safe, accessible and suitable for the Company’s Personnel to carry out the Job.
6.2 The Customer must be present, or ensure that an authorised adult representative is present, at both collection and delivery to supervise the move, provide instructions and ensure that nothing is left behind or delivered to the wrong address.
6.3 The Customer is responsible for properly packing, securing and labelling all Goods unless a packing service is explicitly included in the booking. Fragile items must be individually protected and clearly identified.
6.4 The Customer must disconnect, defrost and prepare appliances such as fridges, freezers, washing machines and cookers in accordance with manufacturer instructions before the Job, unless the Company has specifically agreed to carry out this work.
6.5 The Customer must remove or secure any fixtures, fittings or items attached to walls, ceilings or floors if they are to be transported. Personnel are not obliged to dismantle or reassemble furniture or fittings unless expressly included in the booking.
6.6 The Customer must not request the Company to transport any prohibited, illegal, dangerous, explosive, corrosive or flammable items, live animals, perishable goods, or items of unusual value unless expressly agreed in writing in advance.
7. Company Responsibilities and Limitations
7.1 The Company will use reasonable care and skill in providing the Services and will take appropriate steps to protect the Customer’s Goods and property during the Job.
7.2 Time estimates given by the Company are for guidance only and do not form part of any contractual guarantee, unless expressly stated in writing as a guaranteed time or date.
7.3 The Company will not be liable for delays or failure to perform the Services due to circumstances beyond its reasonable control, including but not limited to severe traffic, accidents, extreme weather, road closures, public disturbances, or acts of third parties.
7.4 If the Company cannot complete a Job on the agreed date due to circumstances within its control, the Company will offer a reasonable alternative date or partial refund, but will not be liable for indirect or consequential losses, such as loss of earnings, missed tenancies or additional costs of alternative arrangements.
8. Liability for Loss or Damage
8.1 The Company’s liability for loss of or damage to Goods or property arising from its negligence or breach of contract will, in all cases, be limited to a reasonable amount proportionate to the Job value, subject to any applicable statutory rights.
8.2 The Company will not be liable for any loss or damage to:
(a) items packed or unpacked by the Customer;
(b) fragile items not properly protected by the Customer;
(c) cash, jewellery, watches, precious metals, stones, or other valuables, unless specifically declared and agreed in writing prior to the Job;
(d) electrical or mechanical items where there is no evidence of external damage and the issue may be due to pre-existing faults, age or inherent defects;
(e) plants, perishable items or items that deteriorate over time.
8.3 The Customer must inspect the Goods and property promptly at delivery. Any apparent loss or damage must be reported to the Company as soon as reasonably practicable and in any event within 48 hours of completion of the Job, with reasonable details and evidence.
8.4 The Company will not be liable for any indirect, consequential or economic loss, including but not limited to loss of profit, loss of use, loss of opportunity, or emotional distress, arising from or in connection with the Services.
8.5 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury resulting from its negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law.
9. Waste, Disposal and Environmental Regulations
9.1 The Company is a removal and transport service and is not a licensed waste carrier unless expressly stated. The Company will not remove or dispose of waste, rubbish or prohibited materials in breach of applicable UK waste regulations.
9.2 The Customer must not request the Company to dispose of controlled, hazardous or commercial waste unless agreed in advance and in full compliance with UK waste legislation and any licensing requirements.
9.3 Where the Company agrees to remove unwanted items, these will be treated as Goods to be transported to a lawful destination, such as a recycling centre or charity, where the Customer is responsible for confirming acceptability and any associated charges.
9.4 The Customer is responsible for any costs, penalties, or legal consequences arising from incorrect declarations or instructions regarding waste or prohibited items.
10. Insurance
10.1 The Company will maintain such insurance as it reasonably considers appropriate for its operations as a UK removal and man and van service provider, in line with industry practice and legal requirements.
10.2 The Customer is strongly advised to arrange their own insurance cover for Goods in transit and for any high-value items, as the Company’s liability is limited as set out in these Terms and Conditions.
11. Complaints and Dispute Resolution
11.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.
11.2 The Company will use reasonable efforts to resolve complaints promptly and fairly. The Customer may be asked to provide photos, receipts or other evidence to support a claim.
11.3 If a dispute cannot be resolved directly between the parties, either party may consider seeking independent advice or using an appropriate dispute resolution service before pursuing any legal action.
12. Data Protection and Privacy
12.1 The Company will collect and process personal information provided by the Customer for the purposes of administering bookings, providing Services, processing payments and fulfilling legal obligations.
12.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to protect it from unauthorised access, loss or misuse.
12.3 The Company may retain records of bookings and transactions for a reasonable period for accounting, legal and business purposes.
13. Termination
13.1 The Company may cancel or terminate a Booking or refuse to continue with a Job if:
(a) the Customer fails to provide safe and reasonable access to premises;
(b) the Customer behaves in a threatening, abusive or unsafe manner towards Personnel;
(c) the Company reasonably believes that continuing would be unlawful, unsafe or in breach of these Terms and Conditions.
13.2 In such cases, the Company may charge the Customer for any work already carried out and any costs incurred, and is not obliged to refund any deposit unless required by law.
14. Amendments to Terms and Conditions
14.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s Booking will apply to that Job.
14.2 Continued use of the Services following any update of these Terms and Conditions will constitute acceptance of the updated version for future Bookings.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. Severability
16.1 If any provision or part-provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court or competent authority, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected.
17. Entire Agreement
17.1 These Terms and Conditions, together with any written quote or confirmation of Booking issued by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings or agreements, whether written or oral.
17.2 The Customer acknowledges that they have not relied on any statement, promise or representation not expressly set out in these Terms and Conditions.
